Transforming Companies and Teams with Consumer Psychology and Behaviour Design - Blog

From the science of behaviour design and consumer psychology to hands-on tips for conducting user interviews, we explore the tools and mindsets that help you design better experiences, for users and for yourself. If you're curious about how people think and how you can bring consumer behaviour into your product, team or business, you're in the right place.

What Truly Motivates You to Do Anything at All?

What Truly Motivates You to Do Anything at All?

What Truly Motivates You to Do Anything at All?Gary van Broekhoven

Discover 7 key human motives that shape behaviour. Learn how to apply them in UX and marketing to design experiences that truly resonate with users.

Consumer Psychology
Behavioural Design Patterns: A Complete Guide

Behavioural Design Patterns: A Complete Guide

Behavioural Design Patterns: A Complete GuideGary van Broekhoven

Learn to use behavioural design patterns ethically; guide user actions effectively while staying transparent, respectful, and user-centred.

Behaviour DesignConsumer PsychologyCustomer Discovery
What Triggers Impulse Buying (and How to Manage It)

What Triggers Impulse Buying (and How to Manage It)

What Triggers Impulse Buying (and How to Manage It)Gary van Broekhoven

Explore the psychology of impulse buying—how it works, how to manage it, and what UX, product, and service pros can learn from it.

Behaviour DesignConsumer Psychology
Psychology Behind Service Design

Psychology Behind Service Design

Psychology Behind Service DesignGary van Broekhoven

Learn how service designers can harness consumer psychology to craft intuitive, persuasive experiences that delight users and drive meaningful results.

Behaviour DesignConsumer Psychology
The Psychology of Brand Loyalty: Why We Keep Going Back for More

The Psychology of Brand Loyalty: Why We Keep Going Back for More

The Psychology of Brand Loyalty: Why We Keep Going Back for MoreGary van Broekhoven

Explore the psychology behind brand loyalty—how trust, emotion, and identity drive repeat customers and help build lasting brand relationships.

Behaviour DesignConsumer Psychology
Use DISC to Build Interview Rapport

Use DISC to Build Interview Rapport

Use DISC to Build Interview RapportGary van Broekhoven

Build rapport fast in user interviews using empathy, listening, and the DISC model—turning awkward chats into insights that shape great products.

Behaviour DesignConsumer Psychology

“It’s not what they drive that counts but what drives them.”

Gary van Broekhoven

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